Legal
Privacy Policy
Last updated: June 7, 2026 · Version 2.1
1. Who We Are
The MetaDock ecosystem is operated by Metaplexus LLC, based in the United States ("we," "us," or "our"), which is the data controller for the personal information described here. This single policy applies to your Metaplexus account and every MetaDock surface, and to your data whether you participate as a member, an ambassador, or a service provider. You can reach us about privacy at contact@metadock.io.
If you are in the European Union or United Kingdom and have questions about your rights under the GDPR, you can contact us at contact@metadock.io. We will appoint a representative under Article 27 GDPR if and when we are required to do so.
Some terms used in this policy: a Service Provider is a member who offers their own services on the platform; a customer is a member who books or buys those services; and vendors are the third-party companies we use to operate the Service (for example, hosting and payment processors). Vendors are different from Service Providers.
2. Information We Collect
Information you give us
Account details (such as your name or username, email address, and password), date of birth, profile information you choose to add, and the content you create across the surfaces: posts, images, comments, messages, reactions, meeting recordings and transcripts you generate on Soliton, bookings and reviews on Atrium, the connections and communities you join, and (when those surfaces are live) the orders and shipping details you give us on Codec Logistics and the listening activity you generate on Transmission.
Purchases, orders, and fulfillment
When you buy a product (for example on Codec Logistics) we collect your order, the shipping and billing address you provide, delivery and tracking information, and returns or refund details. Payment-card details are handled by our payment processors; we do not store full card numbers.
AI-assisted features (MetaBot)
If you use an optional AI-assisted feature, we process the content you direct it to (for example a meeting recording or transcript on Soliton) to produce transcripts, notes, summaries, or answers. The output is stored with the content it came from. See Section 3 for how we use it, including our commitment not to use your content to train third-party foundation models.
Information you collect from others through our tools
If you use a Soliton solution to create a form, sign-up, or similar tool, the information other people submit through it is collected at your direction. For that information, you are the controller and we act as your processor: we process it on your behalf to provide the feature, and you are responsible for the notices and choices the law requires you to give the people you collect from.
Information we collect automatically
How you use MetaDock: the content and people you interact with, reactions, time and frequency of activity, surfaces and channels you visit, and similar interaction data. We also collect standard technical data such as device and browser type, approximate location derived from your IP address, and identifiers from cookies and similar technologies.
Information from third parties
If you sign in through a third-party service (such as Google) or connect another service, we receive limited information from that provider as permitted by your settings there. Payment processors handle payment data; we do not store full payment-card numbers.
Service Provider and ambassador information
If you enroll as an ambassador or service provider, we also collect the information needed to run those programs and pay you: tax identification and forms (such as a W-9), payout and bank or payment-account details, business information, referral and transaction records, commissions and points earned, and, for service providers, listing and service information. We use this to operate the compensation plan, calculate and make payouts, meet tax-reporting obligations, and prevent fraud.
Sensitive information
We try to minimize sensitive personal information. Some communities, content, or profile details you choose to share could reveal sensitive information (for example, beliefs or health-related topics), and signing in or interacting may involve your approximate location. We use sensitive information only to provide the features you ask for and as described in this policy, and not to infer characteristics about you for advertising. You can ask us to limit the use of your sensitive personal information, as described in Section 10.
3. How and Why We Use Your Information
We use your information to provide and operate MetaDock, including to create and secure your account, display your content to the audiences you choose, enable community, conferencing, marketplace, and learning features, and provide support. We also use it to:
- Suggest connections. On Haven we analyze your own interactions to suggest moving a connection into one of your private circles. These are suggestions you choose to accept; we do not move connections for you automatically.
- Run the marketplace and programs. To match members with providers, process bookings and payments, and operate the ambassador and service-provider programs and payouts.
- Keep the community safe. We use automated tools and human review to detect and respond to harassment, abuse, spam, fraud, and violations of our rules.
- Improve the Service and understand how it is used, and communicate with you about your account and important changes.
- Send marketing messages only where you have opted in or as the law permits, and you can opt out at any time.
- Comply with law, including tax reporting for ambassadors and service providers, and protect the rights, safety, and property of Metaplexus, our users, and others.
Across the MetaDock ecosystem (one account)
Because one Metaplexus account works across every MetaDock surface, we use your information within Metaplexus to operate that single account: to sign you in everywhere, apply your settings and membership, run your credits and points across surfaces, keep the ecosystem secure, and prevent fraud and abuse across surfaces. We use information from one surface to help run another only as needed to provide and secure your account and the features you use; we do not use the private contents of your Soliton meetings, or information you collect from others through your own tools, to personalize other surfaces. Using information this way inside Metaplexus is not a "sale" or a "share" for advertising, and it does not change the choices and rights in Section 10.
How we use your content with AI
We use AI only to provide the optional features you turn on, such as transcription, notes, summaries, or assistant features. We do not use your meeting content, recordings, transcripts, messages, or other personal content to train third-party foundation models, and we do not sell it. Some AI features are delivered with the help of trusted technology vendors who process the content on our behalf under contracts that limit their use of it to providing the feature. AI output can be inaccurate; it is a tool, not advice, and you remain responsible for reviewing it.
4. Legal Bases (EU / UK Users)
If you are in the EU or UK, we rely on these legal bases under the GDPR / UK GDPR (Article 6):
- Performance of a contract to provide the core Service you sign up for, including the Partner Agreement where you enroll in a role.
- Consent for non-essential cookies, optional marketing, and personalization features that go beyond what is strictly necessary. You can withdraw consent at any time.
- Legitimate interests to keep the platform secure, prevent abuse and fraud, and improve the Service, balanced against your rights.
- Legal obligation where we must process data to comply with the law, including tax and financial-reporting requirements.
5. Automated Processing and Profiling
Our connection-suggestion feature, fraud detection, and harassment detection involve profiling: we analyze patterns in your activity to produce suggestions and to flag possible rule violations or fraudulent referrals. Suggestions are presented to you for your decision. Where an automated process could lead to a penalty such as a suspension or reward reversal, a person reviews the decision. You can object to profiling and ask for human review by contacting us.
6. How We Share Information
With other users and providers: your content is shown to the audiences and circles you choose; on Atrium, your booking information is shared with the Service Provider you book (and, if you are a Service Provider, with the customer who books you).
With vendors: third-party companies that host, secure, analyze, process payments for, handle tax reporting for, fulfill and ship orders for (such as shipping carriers), provide AI processing for, or help us communicate through the Service, under contracts that limit their use of the data to providing their service to us. We share only the information each vendor needs, for example a shipping address with a carrier, or the specific content you direct an AI feature to process.
For legal and safety reasons: to comply with law, enforce our Terms, or protect rights and safety.
In a business transfer: if Metaplexus is involved in a merger, acquisition, or sale of assets, subject to this policy.
We do not sell your personal information for money. We do not "sell" or "share" personal information for cross-context behavioral advertising as those terms are defined under California and other state privacy laws. If this ever changes, we will update this policy and provide the required opt-out.
7. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your settings, secure the Service, attribute referrals, and understand usage. Strictly necessary cookies are always on. For non-essential cookies (such as analytics), we ask for your consent where required and you can manage your choices through our cookie banner or your browser settings. This consent is separate from your acceptance of the Terms and this Policy.
8. International Data Transfers
MetaDock is operated from the United States, so if you use it from outside the U.S. your information will be transferred to and processed in the U.S. and other countries. Where we transfer personal data out of the EU or UK, we use appropriate safeguards, including the European Commission's Standard Contractual Clauses (and the UK addendum), together with any additional measures required following the Schrems II decision.
9. How Long We Keep Your Information
We keep personal information only as long as needed for the purposes in this policy: for the life of your account, and for a limited period afterward to meet legal, tax, security, dispute-resolution, and backup needs. Tax and payout records for ambassadors and service providers are kept for the period required by law. When you delete content or your account, we delete or de-identify your personal information within a reasonable period, except where retention is required by law.
10. Your Rights and Choices
Depending on where you live, you have some or all of these rights:
- Access a copy of your personal information.
- Correct inaccurate information.
- Delete your information.
- Port your data to another service.
- Object to or restrict certain processing, including profiling, and withdraw consent at any time.
- Opt out of any "sale" or "sharing" of personal information and of targeted advertising (we do not currently do these), and have us honor recognized opt-out signals such as Global Privacy Control.
- Limit the use of sensitive personal information to what is necessary to provide the Service.
- Non-discrimination: we will not treat you worse for exercising your rights.
To exercise any right, contact us at contact@metadock.io or use the privacy controls in the app. You may use an authorized agent where the law allows. We will verify your request and respond within the time the applicable law requires. EU/UK users may also lodge a complaint with their local data-protection supervisory authority.
11. Children
MetaDock is not intended for children under 13, and we do not knowingly collect personal information from them. Consistent with the Children's Online Privacy Protection Act (COPPA), if we learn we have collected personal information from a child under 13 without verifiable parental consent, we will delete it promptly. Where MetaDock is used by minors aged 13-17, we limit certain features and processing as appropriate, and ambassador and service-provider earning roles are limited to users 18 and older.
12. Security
Protecting your account and your information is a priority for us. We use technical and organizational measures designed to keep personal information secure, including encryption of data in transit (HTTPS/TLS), encryption of sensitive data at rest, one-way hashing of passwords, strict access controls on a need-to-know basis, secure authentication (including support for additional sign-in protections), continuous monitoring, and regular security review. We limit who can access personal information and require our vendors to maintain appropriate safeguards. No system is perfectly secure, and you also play a part: keep your password private and use the account-protection features we offer. If a security incident affects your personal information, we will notify you and the relevant regulators where the law requires, within the timeframes the law sets.
13. U.S. State Privacy Disclosures
Residents of California (CCPA/CPRA) and of other states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others as they take effect) have the rights described in Section 10. We do not sell personal information or share it for cross-context behavioral advertising. California residents may designate an authorized agent and have the right not to be discriminated against for exercising their rights. The categories of personal information we collect, our purposes, and the categories of recipients are summarized below and described further in Sections 2, 3, and 6:
| Category | Examples | Why we collect it | Disclosed to |
|---|---|---|---|
| Identifiers | Name, username, email, account and device identifiers, IP address | Create and secure your account; operate the Service | Vendors |
| Account & profile | Date of birth, profile details, communities and connections | Provide features; age eligibility | Other users (as you choose) |
| Commercial / transaction | Purchases, product orders, shipping details, bookings, subscriptions, rewards and points | Process orders, fulfill and ship products, and run the programs | Vendors; shipping carriers; the Service Provider you book |
| Internet / usage | Interactions, content viewed, listening activity, reactions, cookies, analytics | Operate, secure, and improve the Service | Vendors |
| Audio, recordings & AI output | Meeting recordings and transcripts you generate; AI-produced notes and summaries from content you direct | Provide the recording and AI features you turn on | AI-processing vendors (to provide the feature) |
| Approximate location | Region derived from IP address | Security and basic localization | Vendors |
| Financial / tax (Service Providers & ambassadors) | Payout details, tax ID and forms, commissions | Make payouts; meet tax-reporting law | Payment and tax-reporting vendors; authorities |
| User content | Posts, messages, images, recordings, listings you create | Host and display what you choose to share | Other users (as you choose) |
14. Rewards, Referrals, and Financial Incentives
Some MetaDock programs let you earn points, commissions, or other rewards (for example, customer referral, ambassador, and loyalty features). We provide these rewards in connection with your purchases and the sales or referrals you make, not as payment in exchange for your personal information, and your eligibility does not depend on letting us collect data beyond what running the program requires. Participation is voluntary, and you can stop at any time without losing your account.
To the extent any such program is treated as a "financial incentive" under the California Consumer Privacy Act or similar laws: participation is optional and opt-in; you may withdraw at any time by contacting us or leaving the program; the personal information involved is the account, contact, transaction, and (for ambassadors and service providers) tax and payout information described in Section 2; and we offer the incentive because it is reasonably related to the value the program creates through your purchases and referrals, not to the value of your data. For details, contact contact@metadock.io.
15. Changes to This Policy
We may update this Privacy Policy as MetaDock and the law evolve. We will post the updated version with a new "Last updated" date and, for material changes, provide additional notice (such as in the app or by email). Your continued use after an update means you accept the revised policy.
16. Contact Us
For any privacy question or request, contact Metaplexus LLC at contact@metadock.io.